An Extended Warranty contract cannot be extended in duration and the contractual kilometers cannot be adjusted.
A weCare Silver, Gold or Platinum contract cannot be extended in terms of duration, but these can be regularized based on the number of kilometers driven. A weCare Silver, Gold or Platinum contract can be concluded for a duration of 3 to 8 years and for a mileage of 30.000 km to 210.000 km (Volkswagen commercial vehicles: 300.000 km). The contract will be effective on the date of first entry into service corresponding to the manufacturer's warranty start date, subject to approval by the supplier. The contract ends when the vehicle has reached the terms of the contract, namely, the mileage OR the end date of the contract. In the event that the mileage is reached before the end date of the contract, the remaining months remain due. In the event that the mileage is not reached on the end date of the contract, it will not be possible to extend the duration.
The Extended Warranty contract can be concluded for a duration of 1 to 3 years and takes effect on the expiry date of the manufacturer's guarantee. The contract expires 3 to 5 years after the date of first entry into service of the new vehicle and after 30.000 km to 150.000 km, according to the contractually agreed parameters, and on the first of the two terms reached.
If your vehicle for which the contract has been concluded becomes unusable as a result of an accident (e.g. total loss, etc.), as a result of an act beyond your control (e.g. theft, etc.) or in the event of sale/transfer, you must inform us within one month with regards to the termination of your contract. The elapsed months remain due and a refund is therefore not applicable. In the event of force majeure, an exception can be made on the basis of the evidence provided. To avoid any form of abuse that would fall under your responsibility, please send your request by email together with all supporting documents to email@example.com or by letter to D'Ieteren Automotive SA/NV, weCare, Leuvensesteenweg 639, 3071 Kortenberg. If the general and special conditions described in your contractual agreement are not complied with, we can decide to terminate your contract with prior notice.
For each early termination at your initiative, a cancellation fee is due that corresponds to 30% of the monthly lump sums remaining on the date of cancellation.
In addition, a regularization of the invoicing can be made on the basis of, on the one hand, the actual mileage on the date of cancellation and, on the other hand, the interventions charged during the six months preceding this date of cancellation.
No refund is provided for the Extended Warranty contract.
Discount disabled persons
That is certainly possible. We must be in possession of document n° 717B, which you can request via FODFIN. Document n° 716 is sufficient for a VAT reduction on the purchase of a car. Please note: we cannot activate your contract until we have received the necessary document. It is therefore important to apply for this request the day after purchasing the car to avoid having to wait a certain period for the receipt of the document and therefore also for the activation of your contract. For every new purchase of a car, you must request this document again.
A regularization is a recalculation of your monthly fee based on your parameters and considering your actual mileage. You can compare this with, for example, your energy bill. You pay a predefined amount that estimates your consumption. As soon as a deviation is established in a positive or negative sense, a regularization can possibly be implemented. A regularization is always done at the request of the customer. In the absence of a notification by the customer, we have the right to make this adjustment ourselves. Depending on whether you have driven more or less than the agreed parameters, you will reclaim a part or you will have to pay for the excess kilometers driven. This also guarantees full coverage of your weCare and you will never be faced with surprises.
You will be informed of this automatic regularization by letter at least one month in advance. This letter is only a notification so that you are aware that this adjustment will take place shortly. If, in your opinion, an estimate has been made on the basis of an incorrect mileage, this also still gives you the opportunity to contact our services to correct this. You can always request an intermediate regularization on your own initiative if you notice a deviation yourself. You can also find more details about this under article 4 of our general terms and conditions. Please note: the general terms and conditions may be subject to changes. For your personal situation, you should always rely on the general terms and conditions that you received enclosed to your contract.
A regularization is not possible in case of an Extended Warranty contract.
In the event of a technical breakdown, you can benefit from a replacement car as part of your mobility guarantee. Each car benefits from the brand's mobility guarantee separately from a weCare contract. Audi, VW, VW ID, CVI, SEAT, SKODA
In addition to the mobility guarantee, you can also enjoy weCare Assistance. This is a technical assistance that reimburses you for costs that are not covered by the mobility guarantee, such as an immobilization caused by a car accident, theft, repatriation, etc ...
In case of maintenance on your car, which can take 1 or more days, you can, in consultation with your car dealer, call on a replacement car, taking into account their applicable conditions.
The mobility guarantee is separate from the 2-year guarantee that the manufacturer offers when selling new cars.
The mobility guarantee is assistance offered by one of our brands that will benefit you in the event of immobilization due to a technical problem. This mobility guarantee is completely free and has an unlimited validity as long as you respect the manufacturer's maintenance program within the official network of your car brand. The mobility guarantee covers a range of costs related to roadside assistance, any replacement car or hotel costs. You can get the details of the covered costs through the following links Audi, VW, VW ID, CVI, SEAT, SKODA.
WeCare supplements this mobility guarantee with weCare Assistance and thus offers you even more benefits. WeCare Assistance covers certain costs related to your mobility that are not included in your brand's mobility guarantee, in the context of an accident, theft, attempted theft and vandalism (after analysis of your file). WeCare Assistance is only valid for a weCare Silver, Gold or Platinum contract and therefore does not apply to Extended Warranty contracts.
You can find information about the covered costs via the following link: weCare Assistance
Please note: Some models offer a separate mobility guarantee package such as the Volkswagen ID family. When purchasing a VW ID, you will receive extended roadside assistance for a period of 3 years starting on the date of delivery. In this case, the weCare Assstance does not apply. Your dealer is certainly willing to give you additional information on this matter so that you are certainly aware of the many advantages that you can enjoy as a customer.
Different invoice amount
You don’t have to worry. In this case it is important to check the reference date on your invoice. The first month is always billed pro-rata from the delivery date. This means that if you received your car on 16/01/2021, for example, you will pay the 1st invoice from the 16th of January until the end of February (approximately 1.5 months). From the 2nd month it is always a fixed amount per month as contractually determined. If this does not explain the difference, it is best to double-check the amount on your contract and contact our weCare service via our online contact form.
Mileage reached before end of contract
If the mileage is reached before the end date of the contract, you are no longer covered by your weCare contract and the remaining months remain due. Your weCare contract is calculated on the basis of the chosen mileage, which we spread over the requested duration as mentioned in your contract. Regardless of when you reach the mileage, the remaining period will still be owed.
This does not apply for an Extended Warranty contract given that in this case the full amount has already been paid at the start of the contract.
Please note that you can continue to enjoy the benefits of the mobility guarantee until the end date of your contract, even if the contractual kilometers have already been reached.