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Cookie Policy

  • Homepage
  • Wonderservice Cookie Policy
  • What are cookies?
  • What happens if you disable cookies?
  • What types of cookies do we use and why?
    1. Necessary Cookies
    2. Analytical and customisation cookies
    3. Marketing cookies
  • How to manage your cookie settings
  • Your rights
  • Contact details for our Data Protection Officer

What are cookies?

A cookie is a small text file that may be stored on your computer when you visit a website. It may be placed there by the site owner or by third parties. Information – such as your choice of language for a website – is saved in this text file. The next time you visit the website, the cookie is sent back to the site, allowing the website to recognise your browser and, for example, remember your choice of language.

There are several types of cookies. Below, we have listed the cookies we use on our website and their purposes.

What happens if you disable cookies?

If you do not agree to non-mandatory cookies (i.e. analytical and customisation cookies and marketing cookies), we will not use these cookies when you visit our website. However, some features using functional/necessary cookies may be affected. If you want to ensure that third-party cookies are completely disabled, you can adjust your web browser settings. Finally, bear in mind that not agreeing to marketing cookies will not reduce the number of adverts you see. It will just mean that adverts will no longer be geared to your interests.

What types of cookies do we use and why?

Necessary Cookies

We use these cookies to:

- make browsing our website and using its features an intuitive experience;
- store your preferences so that you do not need to repeat the same actions whenever you visit our site – for instance, these cookies remember your cookie preferences;
- detect any problems with your browsing experience to allow us to continually optimise our website.

Consent Management

Strictly necessary for to ensure that the cookies on our website are scanned continuously and for storing users' cookie preferences, which means that the cookie preference module does not appear all the time, but instead retains users' preferences without interfering with their browsing experience.

Cookie Purpose Placed by Expiration
ENSIGHTEN_PRIVACY_BANNER_VIEWED

Used to determine whether or not a user has seen the cookie preference management banner.

.dieteren.be 1 year
ENSIGHTEN_PRIVACY_MODAL_VIEWED

Used to determine whether or not a user has interacted with the cookie preference management module.

.dieteren.be 1 year
ENSIGHTEN_PRIVACY_<category-name>

Used to determine whether or not a user has given consent for the different categories of cookies.

.dieteren.be 1 year
Tag Management

Necessary for facilitating the implementation of various cookies used on the website and ensuring they are managed properly.

Google Analytics anonymisé

Necessary for monitoring statistics regarding the number of visits to our website and for detecting any errors encountered by users during their browsing experience. The collected data may relate to the page viewed, the buttons clicked and the error messages displayed and are based on a randomly allocated, and therefore completely anonymous, identifier.

Cookie Purpose Placed by Expiration
_ga

Used to distinguish users (in the anonymised sense of the term, i.e. a web browser (like Google Chrome) and not a real person)

.dieteren.be 2 years
_gid

Used to distinguish users (in the anonymised sense of the term, i.e. a web browser (like Google Chrome) and not a real person)

.dieteren.be 24 hours

For more information, see : 

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en

Chat

Necessary to be able to offer a functional chat module on our site as well as to ensure that it works correctly for all users.

Cookie Purpose Placed by Expiration
v24u_<sitename>

User Cookie: To identify users who return to a website

.dieteren.be 10 ans
v24e_<sitename>

Engagement Cookie: Temporary ID when having an engagement to keep track of engagement specific activities

.dieteren.be Session
v24s_<sitename>

Session Cookie: Temporary ID when visiting a website. If user engages with an Operator, a new session cookie is provided after the engagement ends

.dieteren.be Session
vee24.nudges

To manage nudges for a specific session

.dieteren.be Session
vee24.userIsActive

To test if the user is active (has moved the mouse in the last few seconds)

.dieteren.be Session

Analytical and customisation cookies

We use these cookies to:

- identify what may have caused an error when the user was browsing;
- examine interactions with our website's content to facilitate browsing;
- test or customise different versions of content to determine which versions facilitate user browsing.

Optimise

Necessary for allowing the content of our website pages to be altered using the A/B or MVT testing method and assessing the effectiveness of the different content variants offered. These tests allow us to check which content changes should be prioritised with a view to enhancing users' browsing experience.

Cookie Purpose Placed by Expiration
_gaexp

Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in.

.dieteren.be 90 days
_opt_utmcs

Stores the last utm_campaign query parameter.

.dieteren.be 24 hours

For more information, see: 

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en

Hotjar

Necessary for enabling us to collect your comments on our website through optional forms or identify which part of a page on our website is viewed less.

Cookie Purpose Placed by Expiration
_hjid

This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. Moer info on Hotjar cookies can be found at https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies

.dieteren.be 1 year
_hjIncludedInSample

This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

.dieteren.be 1 year
_hjClosedSurveyInvites

This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown.

.dieteren.be 1 year
_hjDonePolls

This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in.

.dieteren.be 1 year

For more information, see:
https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies

Marketing cookies

We use these cookies to:

- make web advertising content more relevant by tailoring it to your personal interests;
- record which adverts you have already seen so that they do not keep re-appearing;
- understand which types of advert are the most relevant for our users.

Google Advertising and Remarketing

Enable the delivery of more relevant adverts through the advertising network operated by Google and its partners and prevent the constant re-appearance of adverts that are not of interest to you. As well as our standard implementation of (anonymised) Google Analytics, our website also uses Google Ads conversion tracking, Floodlight conversion tracking and Google Analytics advertising features, including Google Signals. Conversion tracking helps us to gauge our adverts' performance, while Google Signals allows us to gather anonymised data regarding visits from different devices if the Ad Personalisation feature is enabled on your Google account. This data is used to produce a more accurate anonymised report regarding the number of users visiting our site. However, this report does not allow users to be identified in any way. Please note that advertising features can be disabled at any time at https://myaccount.google.com/intro/data-and-personalization.

Cookie Purpose Placed by Expiration
_gcl_au

This cookie carries out information about the ad being clicked to attribute conversions outside of a landing page.

.dieteren.be 3 months
1P_JAR

This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.

.google.com 1 month
AID

This cookie is used to link user activity across devices if he has previously signed in to his Google Account on another device to coordinate the ads he sees across devices and measure conversion events. More info can be found at https://policies.google.com/technologies/ads and https://support.google.com/admanager/answer/2839090?hl=en#

.googleadservices.com 1 week
CONSENT

This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website.

.google.com -
DSID

This cookie is used to link user activity across devices if he has previously signed in to his Google Account on another device to coordinate the ads he sees across devices and measure conversion events. More info can be found at https://policies.google.com/technologies/ads and https://support.google.com/admanager/answer/2839090?hl=en#

google.com 1 week
IDE

This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. More info can be found at https://policies.google.com/technologies/ads and https://support.google.com/admanager/answer/2839090?hl=en#

.doubleclick.net 2 years
NID

This cookie contains a unique ID Google uses to remember your preferences and other information. More info can be found at https://policies.google.com/technologies/ads and https://support.google.com/admanager/answer/2839090?hl=en#

.doubleclick.net 9 months

For more information, see: https://policies.google.com/technologies/types

Bing Advertising

Allows you to deliver more relevant ads through the Microsoft Bing advertising network and its partners, and avoids the incessant reappearance of ads not relevant to your interests.

Cookie Purpose Placed by Expiration
_uetsid

This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user using the site.

.dieteren.be 1 day
_uetvid

This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user using the site.

.dieteren.be 3 months

For more information, see: https://privacy.microsoft.com

Facebook

Allow certain information to be sent to Facebook with a view to analysing advertising campaigns and providing you with more relevant adverts based on your interests.

Cookie Purpose Placed by Expiration
_fbp

Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

.dieteren.be 3 months
fr

This cookie is used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers.

.dieteren.be 3 months

For more information, see : https://www.facebook.com/help/568137493302217

Teads

Allows you to track visits to our website in order to best ensure the exclusion from our campaigns of visitors who have already visited our website.

Cookie Purpose Placed by Expiration
cs .teads.tv 1 day
TFPSI

TFPSI stands for Teads First Party Session ID. It allows correlating all events of a user to form a session (independently from the fact that the user is coming from a Teads ad or not).This cookie allows a more precise and more reliable measure, and helps us improve our session metrics (qualified visits rate, pages viewed, etc.). It is also helping us capture and categorize traffic in a better way. It is auto-generated and has a 30 minutes lifespan. It can be renewed for 30 minutes.

.teads.tv 30 minutes
TFPAI

TFPAI stands for Teads First Party Auction ID. It allows the correlation of the click on an ad by a user, with the visit on a website by this user. The CLICK ID (AuctID) is transferred to the site via URL decoration, and its value stored in a cookie.

.teads.tv 30 days
Google Analytic userId

Allows us to group anonymised Google Analytics visits made by the same user from various browsers or devices, thus providing a more accurate picture of the number of users visiting our website. This process uses an anonymised unique identifier, and so it only applies when the website has a space requiring authentication.

How to manage your cookie settings

You can manage your preferences regarding cookies on our website at any time via cookie manager or by changing your browser settings. Most browsers allow you to manage and delete cookies. 

See your browser's help function if necessary:

Google Chrome : link

Safari : link

Firefox : link

Internet Explorer :  link

Edge : link

Opera : link


Please note that if you block certain cookies, you will be unable to take full advantage of some of our website's features or will lose any preferences you may have set previously.

Your rights

You have the following rights with regard to the personal data that we collect or that you share with us:

- Right of access and right to data portability:
You have the right to access personal data concerning you. You have the right to obtain confirmation that data concerning you has or has not been processed and the right to be notified of the purposes for which we process your data, the type of data processed, the persons with whom the data has been shared and the retention period of the data. You also have the right to receive a copy of the personal data you provided to us and to transmit – or ask us to transmit – this data to another data controller.

- Right of rectification/erasure – right to be forgotten:
You have the right to request the rectification of data concerning you if you notice that it is inaccurate or incomplete. You also have the right to request that your personal data be erased if it is no longer required for the purposes for which it was collected. If you have agreed to the processing of your data, you may withdraw your consent at any time.

- Right to object to data processing for marketing purposes :
You have the right to object to the processing of your data for direct marketing or prospecting purposes. You do not have to provide reasons for your objection.

-  Right to restriction of processing :
You have the right to have the processing of your data restricted if you contest the data's accuracy, if you oppose its erasure and request the restriction of its use instead, or if we no longer need to process the data but you require it for the establishment, exercise or defence of a legal claim.

- Right to lodge a complaint with the supervisory authority :
If you wish, you can at any time lodge a complaint regarding the processing of your data with the Belgian Data Protection Authority (formerly the Privacy Commission) at the following address: Data Protection Authority, Rue de la Presse 35, 1000 Brussels – contact@apd-gba.be

You can exercise the first four rights mentioned here by contacting us at the addresses listed below :

D’Ieteren Automotive S.A./N.V.
Rue du Mail, 50
1050 Bruxelles

e-mail : customercare@dieteren.be

Contact details for our Data Protection Officer

To ensure that our personal data processing complies with the applicable regulations, we have appointed a Data Protection Officer (DPO – email: DPO@dieteren.be – postal address: rue du Mail 50, 1050 Brussels).

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