D’Ieteren Automotive SA/NV, Rue du Mail 50, 1050 Brussels, is the entity responsible for processing your personal data (the Data Controller).
A cookie is a small text file that may be stored on your computer when you visit a website. It may be placed there by the site owner or by third parties. Information – such as your choice of language for a website – is saved in this text file. The next time you visit the website, the cookie is sent back to the site, allowing the website to recognise your browser and, for example, remember your choice of language.
There are several types of cookies. Below, we have listed the cookies we use on our website and their purposes.
If you do not agree to non-mandatory cookies (i.e. analytical and customisation cookies and marketing cookies), we will not use these cookies when you visit our website. However, some features using functional/necessary cookies may be affected. If you want to ensure that third-party cookies are completely disabled, you can adjust your web browser settings. Finally, bear in mind that not agreeing to marketing cookies will not reduce the number of adverts you see. It will just mean that adverts will no longer be geared to your interests.
We use these cookies to:
- make browsing our website and using its features an intuitive experience;
- store your preferences so that you do not need to repeat the same actions whenever you visit our site – for instance, these cookies remember your cookie preferences;
- detect any problems with your browsing experience to allow us to continually optimise our website.
Strictly necessary for to ensure that the cookies on our website are scanned continuously and for storing users' cookie preferences, which means that the cookie preference module does not appear all the time, but instead retains users' preferences without interfering with their browsing experience.
| Cookie | Purpose | Placed by | Expiration |
|---|---|---|---|
| ENSIGHTEN_PRIVACY_BANNER_VIEWED | Used to determine whether or not a user has seen the cookie preference management banner. |
.dieteren.be | 1 year |
| ENSIGHTEN_PRIVACY_MODAL_VIEWED | Used to determine whether or not a user has interacted with the cookie preference management module. |
.dieteren.be | 1 year |
| ENSIGHTEN_PRIVACY_<category-name> | Used to determine whether or not a user has given consent for the different categories of cookies. |
.dieteren.be | 1 year |
Necessary for facilitating the implementation of various cookies used on the website and ensuring they are managed properly.
Necessary for monitoring statistics regarding the number of visits to our website and for detecting any errors encountered by users during their browsing experience. The collected data may relate to the page viewed, the buttons clicked and the error messages displayed and are based on a randomly allocated, and therefore completely anonymous, identifier.
| Cookie | Purpose | Placed by | Expiration |
|---|---|---|---|
| _ga | Used to distinguish users (in the anonymised sense of the term, i.e. a web browser (like Google Chrome) and not a real person) |
.dieteren.be | 2 years |
| _gid | Used to distinguish users (in the anonymised sense of the term, i.e. a web browser (like Google Chrome) and not a real person). |
.dieteren.be | 24 hours |
| _ga_<container-id> | Allows you to keep the session state. |
.dieteren.be | 2 years |
| _gac_gb_<container-id> | Contains campaign information. If you have linked your Google Analytics and Google Ads accounts, conversion tags on Google Ads websites read this cookie unless you have disabled its use. More info: https://support.google.com/google-ads/answer/7521212 |
.dieteren.be | 90 days |
| _gat_gtag<property-id> | Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>. |
.dieteren.be | 1 minute |
| _dc_gtm_<property-id> | Used to throttle request rate when Google Analytics is deployed via Google Tag Manager. |
.dieteren.be | 1 minute |
Necessary to be able to offer a functional chat module on our site as well as to ensure that it works correctly for all users.
| Cookie | Purpose | Placed by | Expiration |
|---|---|---|---|
| v24u_<sitename> | User Cookie: To identify users who return to a website |
.dieteren.be | 10 ans |
| v24e_<sitename> | Engagement Cookie: Temporary ID when having an engagement to keep track of engagement specific activities |
.dieteren.be | Session |
| v24s_<sitename> | Session Cookie: Temporary ID when visiting a website. If user engages with an Operator, a new session cookie is provided after the engagement ends |
.dieteren.be | Session |
| vee24.nudges | To manage nudges for a specific session |
.dieteren.be | Session |
| vee24.userIsActive | To test if the user is active (has moved the mouse in the last few seconds) |
.dieteren.be | Session |
We use these cookies to:
- identify what may have caused an error when the user was browsing;
- examine interactions with our website's content to facilitate browsing;
- test or customise different versions of content to determine which versions facilitate user browsing.
Necessary for allowing the content of our website pages to be altered using the A/B or MVT testing method and assessing the effectiveness of the different content variants offered. These tests allow us to check which content changes should be prioritised with a view to enhancing users' browsing experience.
| Cookie | Purpose | Placed by | Expiration |
|---|---|---|---|
| _gaexp | Used to determine a user's inclusion in an experiment and the expiry of experiments a user has been included in. |
.dieteren.be | 90 days |
| _opt_utmcs | Stores the last utm_campaign query parameter. |
.dieteren.be | 24 hours |
For more information, see:
https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage?hl=en
Necessary for enabling us to collect your comments on our website through optional forms or identify which part of a page on our website is viewed less.
| Cookie | Purpose | Placed by | Expiration |
|---|---|---|---|
| _hjid | This cookie is set when the customer first lands on a page with the Hotjar script. It is used to persist the Hotjar User ID, unique to that site on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID. |
.dieteren.be | 1 year |
| _hjIncludedInSample | This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels. |
.dieteren.be | 1 year |
| _hjClosedSurveyInvites | This cookie is set once a visitor interacts with a Survey invitation modal popup. It is used to ensure that the same invite does not re-appear if it has already been shown. |
.dieteren.be | 1 year |
| _hjDonePolls | This cookie is set once a visitor completes a poll using the Feedback Poll widget. It is used to ensure that the same poll does not re-appear if it has already been filled in. |
.dieteren.be | 1 year |
| _hjSessionUser_{site_id} | Set when a user first lands on a page. Persists the Hotjar User ID which is unique to that site. Ensures data from subsequent visits to the same site are attributed to the same user ID. |
.dieteren.be | 1 year |
| _hjFirstSeen | Identifies a new user’s first session. Used by Recording filters to identify new user sessions. |
.dieteren.be | Session |
| _hjUserAttributesHash | User Attributes sent through the Hotjar Identify API are cached for the duration of the session. Enables us to know when an attribute has changed and needs to be updated. |
.dieteren.be | Session |
| _hjCachedUserAttributes | Stores User Attributes sent through the Hotjar Identify API, whenever the user is not in the sample. Collected attributes will only be saved to Hotjar servers if the user interacts with a Hotjar Feedback tool. Cookie used regardless of whether a Feedback tool is present. |
.dieteren.be | Session |
| _hjViewportId | Stores user viewport details such as size and dimensions. |
.dieren.be | Session |
| _hjSession_{site_id} | Holds current session data. Ensures subsequent requests in the session window are attributed to the same session. |
.dieteren.be | 30 minutes |
| _hjSessionTooLarge | Causes Hotjar to stop collecting data if a session becomes too large. Determined automatically by a signal from the WebSocket server if the session size exceeds the limit. |
.dieteren.be | Session |
| _hjSessionRejected | If present, set to '1' for the duration of a user's session, when Hotjar has rejected the session from connecting to our WebSocket due to server overload. Applied in extremely rare situations to prevent severe performance issues. |
.dieteren.be | Session |
| _hjSessionResumed | Set when a session/recording is reconnected to Hotjar servers after a break in connection. |
.dieteren.be | Session |
| _hjLocalStorageTest | Checks if the Hotjar Tracking Code can use local storage. If it can, a value of 1 is set. Data stored in_hjLocalStorageTest has no expiration time, but it is deleted almost immediately after it is created. |
.dieteren.be | 100 ms |
| _hjIncludedInPageviewSample | Set to determine if a user is included in the data sampling defined by your site's pageview limit. |
.dieteren.be | 30 minutes |
| _hjAbsoluteSessionInProgress | Used to detect the first pageview session of a user. |
.dieteren.be | 30 minutes |
| _hjTLDTest | We try to store the _hjTLDTest cookie for different URL substring alternatives until it fails. Enables us to try to determine the most generic cookie path to use, instead of page hostname. It means that cookies can be shared across subdomains (where applicable). After this check, the cookie is removed. |
.dieteren.be | Session |
| _hjRecordingEnabled | Set when a Recording starts. Read when the Recording module is initialized to see if the user is already in a recording in a particular session. |
.dieteren.be | Session |
| _hjRecordingLastActivity | Set in Session storage as opposed to cookies. Updated when a user recording starts and when data is sent through the WebSocket (the user performs an action that Hotjar records). |
.dieteren.be | Session |
| _hjMinimizedPolls | Set when a user minimizes an on-site Survey. Ensures that the Survey stays minimized when the user navigates through your site. |
.dieteren.be | 1 year |
| _hjShownFeedbackMessage | Set when a user minimizes or completes a Feedback widget. Ensures the Feedback widget will load as minimized if the user navigates to another page where it is set to show. |
.dieteren.be | 1 year |
More info on Hotjar cookies can be found at https://help.hotjar.com/hc/en-us/articles/115011789248-Hotjar-Cookies
We use these cookies to:
- make web advertising content more relevant by tailoring it to your personal interests;
- record which adverts you have already seen so that they do not keep re-appearing;
- understand which types of advert are the most relevant for our users.
Enable the delivery of more relevant adverts through the advertising network operated by Google and its partners and prevent the constant re-appearance of adverts that are not of interest to you. As well as our standard implementation of (anonymised) Google Analytics, our website also uses Google Ads conversion tracking, Floodlight conversion tracking and Google Analytics advertising features, including Google Signals. Conversion tracking helps us to gauge our adverts' performance, while Google Signals allows us to gather anonymised data regarding visits from different devices if the Ad Personalisation feature is enabled on your Google account. This data is used to produce a more accurate anonymised report regarding the number of users visiting our site. However, this report does not allow users to be identified in any way. Please note that advertising features can be disabled at any time at https://myaccount.google.com/intro/data-and-personalization.
| Cookie | Purpose | Placed by | Expiration |
|---|---|---|---|
| _gcl_au | This cookie carries out information about the ad being clicked to attribute conversions outside of a landing page. |
.dieteren.be | 3 months |
| 1P_JAR | This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. |
.google.com | 1 month |
| AID | This cookie is used to link user activity across devices if he has previously signed in to his Google Account on another device to coordinate the ads he sees across devices and measure conversion events. More info can be found at https://policies.google.com/technologies/ads and https://support.google.com/admanager/answer/2839090?hl=en# |
.googleadservices.com | 1 week |
| CONSENT | This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. |
.google.com | - |
| DSID | This cookie is used to link user activity across devices if he has previously signed in to his Google Account on another device to coordinate the ads he sees across devices and measure conversion events. More info can be found at https://policies.google.com/technologies/ads and https://support.google.com/admanager/answer/2839090?hl=en# |
google.com | 1 week |
| IDE | This cookie carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. More info can be found at https://policies.google.com/technologies/ads and https://support.google.com/admanager/answer/2839090?hl=en# |
.doubleclick.net | 2 years |
| NID | This cookie contains a unique ID Google uses to remember your preferences and other information. More info can be found at https://policies.google.com/technologies/ads and https://support.google.com/admanager/answer/2839090?hl=en# |
.doubleclick.net | 9 months |
For more information, see: https://policies.google.com/technologies/types
Allows you to deliver more relevant ads through the Microsoft Bing advertising network and its partners, and avoids the incessant reappearance of ads not relevant to your interests.
| Cookie | Purpose | Placed by | Expiration |
|---|---|---|---|
| _uetsid | This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user using the site. |
.dieteren.be | 1 day |
| _uetvid | This cookie is used by Bing to determine what ads should be shown that may be relevant to the end user using the site. |
.dieteren.be | 3 months |
For more information, see: https://privacy.microsoft.com
Allow certain information to be sent to Facebook with a view to analysing advertising campaigns and providing you with more relevant adverts based on your interests.
| Cookie | Purpose | Placed by | Expiration |
|---|---|---|---|
| _fbp | Used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
.dieteren.be | 3 months |
| fr | This cookie is used by Facebook to deliver a series of advertisement products such as real time bidding from third party advertisers. |
.dieteren.be | 3 months |
For more information, see : https://www.facebook.com/help/568137493302217
Allows you to track visits to our website in order to best ensure the exclusion from our campaigns of visitors who have already visited our website. For more information, please consult Tead's privacy policy here: www.teads.com/privacy-policy
| Cookie | Purpose | Placed by | Expiration |
|---|---|---|---|
| cs | .teads.tv | 1 day |
Allows us to group anonymised Google Analytics visits made by the same user from various browsers or devices, thus providing a more accurate picture of the number of users visiting our website. This process uses an anonymised unique identifier, and so it only applies when the website has a space requiring authentication.
You can manage your preferences regarding cookies on our website at any time via cookie manager or by changing your browser settings. Most browsers allow you to manage and delete cookies.
See your browser's help function if necessary:
Google Chrome : link
Safari : link
Firefox : link
Internet Explorer : link
Edge : link
Opera : link
Please note that if you block certain cookies, you will be unable to take full advantage of some of our website's features or will lose any preferences you may have set previously.
You have the following rights with regard to the personal data that we collect or that you share with us:
- Right of access and right to data portability:
You have the right to access personal data concerning you. You have the right to obtain confirmation that data concerning you has or has not been processed and the right to be notified of the purposes for which we process your data, the type of data processed, the persons with whom the data has been shared and the retention period of the data. You also have the right to receive a copy of the personal data you provided to us and to transmit – or ask us to transmit – this data to another data controller.
- Right of rectification/erasure – right to be forgotten:
You have the right to request the rectification of data concerning you if you notice that it is inaccurate or incomplete. You also have the right to request that your personal data be erased if it is no longer required for the purposes for which it was collected. If you have agreed to the processing of your data, you may withdraw your consent at any time.
- Right to withdraw consent:
You have the right to withdraw your consent at any time. You may do so by using the tool available on our website, by clicking on “Cookies”, available at the bottom left of all our different website pages. You may also do so by adjusting the parameters of your browser. For your information, such withdrawal will not affect the lawfulness of the processing based on consent before the withdrawal.
- Right to object to data processing for marketing purposes :
You have the right to object to the processing of your data for direct marketing or prospecting purposes. You do not have to provide reasons for your objection.
- Right to restriction of processing :
You have the right to have the processing of your data restricted if you contest the data's accuracy, if you oppose its erasure and request the restriction of its use instead, or if we no longer need to process the data but you require it for the establishment, exercise or defence of a legal claim.
- Right to lodge a complaint with the supervisory authority :
If you wish, you can at any time lodge a complaint regarding the processing of your data with the Belgian Data Protection Authority at the following address: Data Protection Authority, Rue de la Presse 35, 1000 Brussels – contact@apd-gba.be
You can exercise the first four rights mentioned here by contacting us at the addresses listed below :
D’Ieteren Automotive S.A./N.V.
Rue du Mail, 50
1050 Bruxelles
e-mail : customercare@dieteren.be
To ensure that our personal data processing complies with the applicable regulations, we have appointed a Data Protection Officer (DPO – email: DPO@dieteren.be – postal address: rue du Mail 50, 1050 Brussels).